1. About this policy

Earthcon Infotech (“Earthcon”, “we”, “us”, “our”) is an IT company providing end-to-end technology services, including web and mobile development, custom software, cloud and infrastructure, cybersecurity, IT consulting, digital marketing, and ongoing support and maintenance.

This Privacy Policy applies to our website, our communications with prospective and existing clients, and the services we deliver. By using our website or engaging our services, you acknowledge that you have read this policy.

2. Information we collect

Information you give us

• Your name, email address, phone number, company name and job title when you fill in a contact or enquiry form, request a quote or book a consultation.
• Billing details, tax information and contract terms when you become a client.
• Details you share when you apply for a job with us, such as your CV, work history and references.
• Messages, files and feedback you send us by email, chat or phone.

Information collected automatically

• Device and browser type, operating system, language and screen size.
• IP address, approximate location, referring page and the pages you view on our website.
• Date, time and duration of your visit, and the actions you take on the page.

Information from other sources

• Business contact details from professional networks or public company listings, used only for relevant business communication.
• Information from payment processors and referral partners where you have asked them to share it with us.

3. How we use information

4. Client project data

When we build or manage systems for you, we may have access to your business data and your customers’ data. In those cases:

• You remain the owner of your data. We process it only on your instructions and for the purpose of the agreed project.
• Access is limited to team members who need it, and is covered by confidentiality obligations and, where required, a signed non-disclosure or data processing agreement.
• We do not use your project data to market to your customers or to train third-party tools.
• When the project ends, we return or securely delete your data according to your contract.

5. Cookies and analytics

We use cookies and similar technologies to keep our website working, remember your preferences and understand how visitors use it.

• Essential cookies keep forms and security features working. They cannot be switched off.
• Analytics cookies show us aggregated information about visits so we can improve the site.
• Marketing cookies, if used, measure the performance of our campaigns.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

6. Who we share it with

We do not sell your personal information. We share it only with:

• Service providers that help us run our business, such as cloud hosting, email, payment, analytics and project management tools, under agreements that protect your data.
• Professional advisers such as accountants, auditors and lawyers.
• Authorities when the law requires it or to protect our rights, our clients or the public.
• A successor business if Earthcon is involved in a merger or acquisition. We will tell you if this affects how your information is handled.

7. How we protect it

Security is our trade, and we apply the same standards to our own systems that we apply for clients. Our measures include encryption in transit, role-based access controls, strong authentication, regular backups, software patching, and staff training on data handling.

No system is completely secure. If a breach affects your personal information, we will notify you and the relevant authorities as required by law.

8. How long we keep it

We keep personal information only as long as needed for the purposes in this policy, including legal, tax and accounting requirements. Enquiries that do not lead to a project are typically deleted within 24 months. Client records are kept for the length of the contract plus the period required by law. When information is no longer needed, we delete or anonymise it.

9. Your rights

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, or restrict how we use it.
• Object to certain uses, including marketing, or withdraw consent you have given.
• Ask for your information in a portable format.
• Make a complaint to your local data protection authority.

To use any of these rights, email us using the details in section 13. We may need to verify your identity first, and we will reply within a reasonable time and in line with applicable law.

10. Children’s privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, contact us and we will delete it.

11. International transfers

Our tools and service providers may process information in countries other than your own. Where we transfer personal information across borders, we use safeguards such as contractual protections to keep it protected to a consistent standard.

12. Changes to this policy

We may update this policy as our services or the law change. The “Last updated” date at the top shows when it was last revised. For significant changes, we will post a notice on our website or contact you directly.

13. Contact us